Shipping policy

Shipping Policy

Thank you for choosing our online store for your art purchases. We strive to provide you with the best shopping experience and ensure that your artworks reach you safely and promptly. This shipping policy outlines important details regarding shipping methods, delivery times, and other related information. Please read this policy carefully before placing an order.

Processing Time:

  • All orders are typically processed and prepared for shipment within 1-3 business days after the order has been placed. Please note that processing times may vary during peak seasons or due to unforeseen circumstances.

Shipping Methods and Carriers:

  • We offer various shipping methods to accommodate different delivery needs. The available shipping options will be presented to you during the checkout process based on your location and the size/weight of the artwork. We work with reliable carriers to ensure your artwork arrives in optimal condition.

Domestic Shipping:

  • For customers within the same country as our store location, we offer domestic shipping. Delivery times for domestic shipments usually range from 2-7 business days, depending on the shipping method selected and the destination.

International Shipping:

  • We gladly ship artworks internationally to customers worldwide. International shipping times can vary significantly depending on the destination and any potential customs clearance processes. Generally, international shipments can take anywhere from 7-21 business days to arrive. Please note that any applicable customs duties, taxes, or fees are the responsibility of the customer.

Order Tracking:

  • Once your order has been shipped, we will provide you with a tracking number via email or SMS (if provided). You can use this tracking number to monitor the progress of your shipment and estimate the expected delivery date. Please note that it may take a few days for the tracking information to be updated after shipment.

Shipping Charges:

  • Shipping charges are calculated based on the weight, dimensions, destination, and shipping method selected for your order. The shipping cost will be displayed during the checkout process before you confirm your purchase. Please ensure that the shipping address provided is accurate to avoid any delays or additional charges.

Shipping Restrictions:

  • In some cases, certain artworks may be subject to shipping restrictions due to their size, weight, or specific legal requirements. If an item cannot be shipped to your location, you will be notified during the checkout process. We apologize for any inconvenience this may cause.

Damaged or Lost Shipments:

  • We take great care to package and protect your artworks during transit. However, in the unlikely event that your shipment arrives damaged or is lost in transit, please contact our customer support team within 48 hours of receiving your order. We will work with you to resolve the issue promptly and ensure your satisfaction.

Address Accuracy:

  • Please ensure that you provide an accurate and complete shipping address at the time of checkout. We are not responsible for any delays or additional charges incurred due to incorrect or incomplete address information provided by the customer.